Jason Drew & David Drew
BA (Hons) European Business Admistration
Nationality: British
Recognising the potential for growth in Africa, Jason Drew and
David Drew, who had worked in Europe in the telecommunications and
financial services sectors, focused their attentions on South
Africa in early 2003, and invested in a small, Cape Town-based call
centre since when they have taken their contact centre, The
Dialogue Group, to a third province in South Africa with more
exciting ventures planned.
With an impressive client base that includes Admiral Insurance,
British Gas, Barclaycard, Standard Chartered Bank and AIG
Insurance, applying international best-practice principles across
their business from management of people, processes and systems to
marketing and driving an aggressive upskilling programme, their
operation has become the benchmark for a sector that is key to
creating new jobs and fostering greater economic stability.
Headquartered in Cape Town (Western Cape) Dialogue also has offices
in Johannesburg (Gauteng) and Nairobi, Kenya with a workforce of
more than 1,000 agents.
The Dialogue Group
has expanded to Durban (KwaZulu-Natal) bringing with it a national
and international customer base that includes FTSE100 and JSE30
corporations.
Making use of multi-communication channels and the latest
technology augmented by the interpersonal and proactive skills of
its new 100-strong launch team in Durban, the Group bridges the
communication gap between companies and their clients.
Dialogue was named the best outsourced service provider for the
whole of Europe, the Middle East and Africa (EMEA) for 2005 in a
competition organised by the authoritative US-based outsourcing
resource ContactCenterWorld.com with an international membership of
79 000.
Page last updated 11/21/2007